Refund policy

Return & Refund Policy

Effective Date: July 31 2026

Thank you for choosing 3xCalm. We are committed to providing high-quality personal care products. Please review this Return & Refund Policy carefully before making a purchase. By placing an order through our website, you acknowledge and agree to the terms set forth below.

ALL SALES ARE FINAL

All sales are final. We do not accept returns, exchanges, or provide refunds for any products purchased through our website, except where required by applicable law or as expressly provided in this policy.

Due to the hygienic nature of personal care and cosmetic products, we cannot accept products that have been opened, used, tested, or otherwise altered after delivery.

Damaged, Defective, or Incorrect Orders

Customers are responsible for inspecting all orders immediately upon delivery.

If you receive a product that is:

  • Damaged during transit;

  • Defective upon arrival; or

  • Incorrect due to our fulfillment error,

you must notify us within 48 hours of confirmed delivery by emailing 3xcalm@gmail.com.

Your claim must include:

  • Your order number;

  • A detailed description of the issue; and

  • Clear photographs of the product, shipping package, and shipping label.

Failure to notify us within the required timeframe may result in denial of the claim.

Upon review, and at our sole discretion, we may provide a replacement product if the claim is determined to be valid. We reserve the right to deny any claim that is unsupported, fraudulent, incomplete, or inconsistent with this policy.

No Refund Policy

Except where prohibited by law, 3xCalm does not issue refunds under any circumstances, including, but not limited to:

  • Change of mind;

  • Accidental purchases;

  • Incorrect product selection by the customer;

  • Dissatisfaction with product preference or performance;

  • Failure to read product descriptions or ingredient information;

  • Allergic reactions, skin sensitivities, or individual results;

  • Orders refused after shipment;

  • Shipping delays caused by carriers or circumstances beyond our control;

  • Promotional, discounted, clearance, or final sale merchandise; and

  • Gift cards.

Customers are solely responsible for reviewing all product descriptions, usage instructions, ingredient disclosures, and warnings prior to completing a purchase.

Cancellations

Orders begin processing shortly after they are placed. Accordingly, we cannot guarantee that any order can be modified or canceled once submitted.

Chargebacks

Customers agree to contact 3xCalm before initiating a chargeback or payment dispute with their financial institution.

Knowingly filing false or fraudulent chargebacks after receiving merchandise may constitute a violation of applicable law. We reserve all legal rights and remedies available to recover merchandise, payment, collection costs, attorneys' fees where permitted, and any other damages allowed by law.

Limitation of Liability

To the fullest extent permitted by applicable law, 3xCalm shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the purchase or use of any product, including but not limited to allergic reactions, misuse, improper storage, or individual product results.

Our total liability for any claim relating to a purchase shall not exceed the amount actually paid by the customer for the applicable product.

Compliance with Applicable Law

Nothing contained in this Return & Refund Policy is intended to limit or waive any consumer rights that cannot be excluded under applicable federal, state, or local law. Where applicable law requires a refund, replacement, or other remedy, such rights shall apply only to the extent required by law.

Contact Information

Questions regarding this Return & Refund Policy may be directed to:

3xCalm Customer Support
Email: 3xcalm@gmail.com